Refund policy

At Glow Lite, we strive to ensure your complete satisfaction with every purchase. If you are not satisfied with your order, you may be eligible for a refund under the following conditions:

• Eligibility: Items must be unused, in their original packaging, and returned within 30 days of the purchase date.
• Refund Process: To initiate a refund, please contact our customer service team with your order number and reason for the return. Upon approval, you will receive instructions on how to return the item.
• Refund Timing: Once we receive and inspect the returned items, we will process your refund within 7 business days. The refund will be issued to the original payment method used during the purchase. Please note that shipping costs are non-refundable.
• Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for a replacement or full refund, including shipping costs.
• Non-Refundable Items: Certain items such as sale or clearance items are final and cannot be returned or refunded. Please review the product details carefully before making your purchase.

For any questions regarding our refund policy, please contact our customer service team at [email protected].